Question 1

What information is shown in the caller ID?

Accepted Answer

Company name, rep name, phone number, and city. Pulled from the member's profile — whatever they entered at signup or in account settings.

Question 2

Does caller ID work on the desk phone too?

Accepted Answer

The desk phone shows a compact caller ID on its screen. The full view — company, city, phone number — shows up on the web dashboard and mobile app.

Question 3

Can members hide their caller ID?

Accepted Answer

No. Caller ID is always visible to maintain network trust and accountability. That's a feature, not a limitation — it's what makes the network work.

Question 4

How fast does the caller ID appear?

Accepted Answer

Pushed via SSE the moment a member unmutes. Typical latency is under 200 milliseconds — it shows up before the speaker finishes their first word.

Know who's talking before they finish speaking