Question 1

How do I get an extension number?

Accepted Answer

Go to the Members page in your dashboard and tap "Request Extension." Pick any available 3-digit number between 100 and 999.

Question 2

Can I call someone who doesn't have an extension?

Accepted Answer

No — both parties need an extension for direct calls. Takes 10 seconds to register one.

Question 3

Are direct calls recorded?

Accepted Answer

Yes. All direct calls are recorded and available in the admin dashboard. Protects both parties and helps resolve disputes.

Question 4

What happens if nobody answers?

Accepted Answer

After 15 seconds of ringing, the call is declined automatically. The callee gets a push notification with the caller's name and can call back with one tap.

Question 5

Can I make a direct call from my mobile?

Accepted Answer

Yes. The member directory on the web app has a "Call" button next to every member with an extension. Tap it and the call connects over the internet.

Private calls, zero phone bills